All Shipping Related Questions

For all enchanted deliveries—domestic or across distant realms—look to the lore below.

International Shipping

International shipping can be complicated!
Fill out the form below and we will figure it out together.
International Order Request Form

Real Time Rates

Instead of flat rates for shipping my web-shop now calculates shipping based on your location and the size of the hat you order.

UPS Ground

I ship with UPS and their Ground rate is very affordable, but you can select 2-Day or even overnight shipping if you need to!

Shipping Speed

If there's a faster shipping option than the one you selected, and they cost about the same, I will pick the faster option.

Other Shipping Questions

  • How do I pack your hats for shipping?

    Each hat is shipped surrounded by inflated plastic bags. These larger plastic bags help the hat to keep its shape during shipping without being crushed (as can happen with smaller packing bags or packing peanuts). They also have less of an ecological impact than other packing methods.



  • What happens if a hat is damaged during shipping?

    I have shipped hundreds of hats, with less than half of 1% of them arriving with any kind of shipping damage. On the very rare chance that it happens to you, keep these things in mind:

    All hats are sent with shipping insurance, so you don't need to worry. If your hat arrives damaged take photos of the damage and get in touch with me as soon as you have those photos. Shipping insurance reimbursement is key to getting your hat repaired or replaced.

    If the hat damage is minor I might be able to help you repair your hat right in your own home, saving you time and hassle.

    If the hat damage is not minor, or if you are uncomfortable with attempting to fix your own hat (with my direct guidance), we will work together to get your hat replaced or sent back to my workshop for repairs.

    Shipping

What's My

Hat Size?

Please measure your head twice before submitting your size. I can only make hats based on the information you give me. If you order the wrong size I likely will not be able to fix it and I don't offer refunds for this kind of mistake.


For a more detailed version of these instructions please visit this page from a desktop or laptop

Measuring Tape Method

To find your head's circumference wrap a flexible fabric tape measure around your head above your ears. It should be placed where you want the hat to sit. Record the result.

String & Ruler Method

Using a piece of non-stretch string wrap it around your head above your ears. Mark off where the circumference of your head is, and carefully match its' length against a ruler.

Best Fit in Inches

(XS) 21.25" best fit 20.25" to 21.0"

(S) 22.50" best fit 21.25" to 22.25"

(M) 23.25" best fit 22.50" to 23.0"

(L) 24.25" best fit 23.25" to 24.0"

(XL) 25.0" best fit 24.25” to 25.0"