How Shipping Works
This past June USPS made some pretty big changes to the way shipping works for businesses like mine. That means the way I do shipping has changed. Everything you need to know about how I do shipping is detailed below. Read carefully and you just might save some money on your next hat order!
Real Time Rates
Instead of flat rates for shipping my web-shop now calculates shipping based on your location and the size of the hat you order.
I now offer multiple shipping carriers so you have more control over how much shipping costs and when you will receive your hat.
If there is a faster shipping option than the one you selected, and they cost about the same, I will always pick the faster option for you.
Shipping outside of the United States can sometimes be complicated, depending on the shipping regulations of the country I am shipping to. My shop is setup to accept international shipping locations and will give you different carriers and rates to choose from, but if you have any trouble checking out just contact me. Some orders will need me to do shipping manually, and we can figure that out together. Please note I will not lie on the customs forms by saying your item is a "gift" or writing down less than the hat is worth. If caught I can face big fines as well as other penalties that will make it harder, or even impossible, to operate my business in the future.
More Shipping Questions
Why do you send hats in a Home Depot box?
I have shipped hundred of hats which has given me the opportunity to test out several different packing methods. Home Depot Heavy Duty Moving Boxes offer the greatest strength and durability and use 100% recycled paper fibers, making it the best shipping option for the price point.
How do you pack your hats?
Each hat is shipped surrounded by inflated plastic bags. These larger plastic bags help the hat to keep its shape during shipping without being crushed (as can happen with smaller packing bags or packing peanuts). They also have less of an ecological impact than other packing methods.
Why have you stopped offering flat-rate shipping?
It used to be that I was able to offer one flat rate for shipping my hats anywhere in the United States and to many other countries as well. In June of 2019 though USPS implemented a new policy that penalizes boxes that are both large and lightweight. Because I am shipping hats, which are both large and light, this forced me to change the way I do shipping. I want to keep shipping costs down so I decided to offer more shipping options for my customers instead of the convenience of a flat rate. It may even be possible for you to get a shipping rate that is lower than my original flat rate of $50! More options can complicate things though, so if you have any shipping questions or just need some help get in touch with me and we will figure it all out together.
Why have some of your shipping rates gone up?
In June of 2019 USPS implemented a policy that penalized the shipping of boxes that are both large and light-weight. This directly impacted the way I did shipping as my hats are big and light. I now offer shipping that is calculated based on the carrier and service you pick as well as the size of the hat being shipped. This can sometimes result in rates that are lower than what I have offered before. But this can also sometimes result in rates that are higher than they used to be. If shipping cost is a concern I encourage you to play around with the different shipping options now available, or you can get in touch we me directly and we can figure out your shipping needs together.
What happens if a hat is damaged during shipment?
I have shipped hundreds of hats, with less than half of 1% of them arriving with any kind of shipping damage. On the very rare chance that it happens to you, keep these things in mind:
- All hats are sent with shipping insurance, so you don't need to worry. If your hat arrives damaged take photos of the damage and get in touch with me as soon as you have those photos. Shipping insurance reimbursement is key to getting your hat repaired or replaced.
- If the hat damage is minor I might be able to help you repair your hat right in your own home, saving you time and hassle.
- If the hat damage is not minor, or if you are uncomfortable with attempting to fix your own hat (with my direct guidance), we will work together to get your hat replaced or sent back to my workshop for repairs.